| Hyderabad: The Sindh Revenue Department has established Public Grievances Redressal Cells across all districts to address public complaints regarding property registration, as announced in an article on October 23.
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According to the details, this initiative comes in response to ongoing issues related to delays and allegations of bribery in property matters such as mutation, sales certificates, inheritance entries, land demarcation, partitioning, and solvency certificates. The Senior Member of the Board of Revenue (SMBR) issued the notification outlining the formation of these cells, which will be led by Deputy Commissioners.
The complaint cells will record all grievances in dedicated registers, which will then be forwarded to Assistant Commissioners and Mukhtiarkars at the taluka level for resolution. To enhance accessibility, all complaints will be computerized. SMBR has directed Deputy Commissioners to conduct biweekly meetings to expedite the resolution process and to meet with complainants weekly. They are also responsible for submitting performance reports of their cells to the divisional commissioners.
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Furthermore, Deputy Commissioners are required to report any officers who fail to perform their duties, contributing to the grievances filed with the cells. Additionally, the department’s directors and commissioners will visit field offices to evaluate the effectiveness of the newly established redressal cells. |
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